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WiFi for staff and students

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Overview

All active ¹úÃñ²ÊƱ staff and students haveÌýaccess to theÌýeduroam WiFi network at ¹úÃñ²ÊƱ. This network offers fast, secure wireless networkÌýconnectivity from a wide range of locations acrossÌý¹úÃñ²ÊƱ’s campuses.​

For University staff and students located atÌýaffiliate institutions, the recommended Wi-FiÌýnetwork is theÌýeduroam-¹úÃñ²ÊƱ.ÌýTo connect to theÌýnetwork please refer to the self-help guide providedÌýbelow.Ìý​

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Eduroam

The eduroam network will become the primaryÌý¹úÃñ²ÊƱ network for staff, students and guests.Ìý​

Once enrolled at ¹úÃñ²ÊƱ, staff and students canÌýuse the eduroam service not only on theÌýuniversity's campuses across Australia andÌýoverseas but also when working from affiliateÌýlocations.

Network Name:Ìýeduroam (eduroam-¹úÃñ²ÊƱ forÌýaffiliates)​
Username:Ìýz1234567@ad.unsw.edu.au​
Password:ÌýzIDÌýPassword​

Guest WiFi

Visitors who do not have eduroam credentials from their home institution can access WiFi at ¹úÃñ²ÊƱ by connecting to the ¹úÃñ²ÊƱ Guest Network.

You can find detailed instructions on how to connect on the Guest WiFi page or on the self help guides. ​

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Troubleshooting guides

  • If you are having trouble connecting to theÌýwireless, one thing to try is to forget the wirelessÌýnetwork and try again.​

    To forget the network on an Apple device, pleaseÌýrefer to this link:-​

    ​

    To forget the network on a Microsoft WindowsÌýdevice please refer to this link:-​

  • Step 1Ìý- Please enter your currentÌýzIDÌýPassword​

    Step 2 -ÌýYou willÌýsee this prompt after changing yourÌý¹úÃñ²ÊƱ password. If this prompt continually re-appearsÌýit may indicate that your IT account is locked. PleaseÌýcontact theÌýIT Service CentreÌýto have your accountÌýunlocked.

  • ¹úÃñ²ÊƱ has a requirement to periodically update the certificate used to secure the WiFi network. If your device has an outdated certificate you may receive a notification to update it

    ¹úÃñ²ÊƱ has authored their trusted root certificate.Ìý To ensure you are connecting to the correct service please ensure that the certificate is similar to the below certificates when connecting.

    Alternatively you can install the certificate:

    How to install the certificate:

    Step 1 -ÌýPlease downloadÌý¹úÃñ²ÊƱ_Root.crt


    Step 2 -ÌýIf your device does not automatically open the downloaded certificate file, you may need to manually tap the file name you download "¹úÃñ²ÊƱ_Root.crt" to install the certificate. You may be asked for your device's password/PIN/biometric authentication (e.g. fingerprint) to authorise the installation process.


    Step 3 -ÌýOptionally give a name for the "Certificate name:". You can give it any name ( e.g.: "unsw wifi" ) which will only be for you to identify it when you need to select it from the user certificate drop-down menu.


    Step 4 -Connect to uniwide or eduroam as per the above settings. When you get to the Select Certificate dropdown, you should now also see the new "unsw wifi" certificate that you've previously installed and be able select it.

    Ìý

    Alternatively you can elect to trust the presented certificate.

    Step 1 -ÌýNavigate to the Wi-Fi Settings and Forget the 'network name'ÌýNetwork.

    Step 2 -ÌýGo back to the Wi-Fi Settings and Connect to the 'network name' Network, make sure you select theÌýAccept Certificate.

  • Information on how to connect to the WiFi can beÌýfound in the Self Help guides. If you continue to needÌýassistance, raise a help deskÌýÌýor go to aÌý.​